Terms of service

General Terms and Conditions (GTC)

 

StepAtmo s.r.o. would like to draw your attention to the following provisions of the Terms and Conditions, which differ from standard sales channels and may appear surprising. By agreeing to these Terms and Conditions, the Buyer hereby expressly accepts the following provisions: Point II/3 – regarding the special VAT regime Point VI/2 – regarding the shortened warranty period Point VI/3 – regarding the practical impossibility of returning goods and issuing new goods, taking into account the nature of the products Point VI/4 – regarding the impossibility of exchanging goods for other items; it is always necessary to return the goods and subsequently purchase new ones based on a separate contract. Mutual offsetting of claims is not possible.

 

These General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code").

StepAtmo s.r.o.

Company ID (IČ): 22472711

VAT ID (DIČ): CZ22472711

Registered Office: Korunní 2569/108, Vinohrady, 101 00 Prague 10, Czech Republic

Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Entry 416369

Contact Details:

email: info@tnsky.cz

phone: +420 777 697 205

Bank Details:

CZK Bank Account:

Account number: 22472711 / 2010

IBAN: CZ08 2010 0000 0000 2247 2711

BIC/SWIFT: FIOBCZPPXXX

Currency: CZK

EUR Bank Account:

Account number: 2403081799 / 2010

IBAN: CZ31 2010 0000 0024 0308 1799

BIC/SWIFT: FIOBCZPPXXX

Currency: EUR

www.tnsky.cz (hereinafter referred to as the "Seller")

I. Basic Provisions 1. These General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code"). 2. These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who concludes a purchase contract outside of their business activity as a consumer, or within the framework of their business activity (hereinafter referred to as the "Buyer"), through the web interface located on the website available at the internet address www.tnsky.cz (hereinafter referred to as the "Online Store"). 3. The provisions of the Terms and Conditions are an integral part of the purchase contract. Deviating arrangements in the purchase contract take precedence over the provisions of these Terms and Conditions. 4. These Terms and Conditions and the purchase contract are concluded in the Czech language.

II. Information on Goods and Prices 1. Information about the goods, including the prices of individual items and their main characteristics, is provided for each item in the Online Store catalog. The prices of the goods are listed including all related fees and costs for returning the goods if the goods, by their nature, cannot be returned by standard postal means. Prices remain valid for as long as they are displayed in the Online Store. This provision does not preclude the negotiation of a purchase contract under individually agreed conditions. 2. All presentations of goods in the Online Store catalog are for informative purposes only, and the Seller is not obliged to conclude a purchase contract regarding these goods. 3. Information regarding costs associated with packaging and delivery is published in the Online Store. The Seller points out that the goods offered in the Online Store are collector's items / "second-hand" (hereinafter referred to as "Goods"); according to the Value Added Tax Act, a "special regime" applies to these goods, where the VAT base is only the margin reduced by the tax on said margin. If the goods are new, the Buyer will be informed of this fact, and the twelve-month period mentioned in point VI. 2 will be extended to twenty-four months for such goods. 4. Any discounts on the purchase price of the goods cannot be combined unless agreed otherwise between the Seller and the Buyer.

III. Order and Conclusion of the Purchase Contract 1. Costs incurred by the Buyer when using remote communication means in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) shall be borne by the Buyer. These costs do not differ from the basic rate. 2. The Buyer places an order for goods in the following manner: 3. When placing an order, the Buyer selects the goods, the number of items, the method of payment, and the delivery method. 4. Before sending the order, the Buyer is allowed to check and change the data entered into the order. The Buyer sends the order to the Seller by clicking the "Send Order / Pay" button. The data provided in the order is considered correct by the Seller. A condition for the validity of the order is the completion of all mandatory data in the order form and the Buyer's confirmation that they have familiarized themselves with these Terms and Conditions. 5. Immediately upon receiving the order, the Seller shall send a confirmation of receipt to the email address provided by the Buyer. This confirmation is considered the conclusion of the contract. The purchase contract is concluded upon the Seller's confirmation of the order sent to the Buyer's email address. 6. If any requirement specified in the order cannot be met by the Seller, a modified offer will be sent to the Buyer's email address. The modified offer is considered a new proposal for a purchase contract, and the contract is concluded upon the Buyer's confirmation of acceptance sent to the Seller's email address. 7. All orders accepted by the Seller are binding. The Buyer may cancel an order until the notification of acceptance is delivered. Cancellation can be done by phone or email at the contact details provided in these Terms and Conditions. 8. In the event of an obvious technical error on the part of the Seller regarding the price of the goods, the Seller is not obliged to deliver the goods at that price. The Seller will inform the Buyer of the error without delay and send a modified offer.

IV. Payment Terms and Delivery 1. The price of the goods and costs associated with delivery can be paid via: • Bank transfer in CZK to account 22472711/2010 (Fio Banka, a.s.). • Credit/Debit card. • Bitcoin. • Crypto: USDC. • Cash on delivery (Cash / Card). 2. The Buyer is obliged to pay the costs associated with packaging and delivery along with the purchase price in the agreed amount. 3. In the case of cash payment, the price is due upon takeover. In the case of non-cash payment, the price is due within 7 days of the conclusion of the contract. 4. For payments via payment gateways, the Buyer follows the instructions of the respective provider. 5. The Seller does not require an advance deposit. Payment before shipping is not considered a deposit. 6. According to the Sales Registration Act, the Seller is obliged to issue a receipt. Simultaneously, the Seller is obliged to register the received revenue with the tax administrator online. 7. Delivery is carried out according to the method chosen during the ordering process. 8. If the Seller is obliged to deliver to a place specified by the Buyer, the Buyer must take over the goods upon delivery. Costs for repeated delivery due to reasons on the Buyer's side shall be borne by the Buyer. 9. Upon receipt from the carrier, the Buyer must check the integrity of the packaging and immediately report any defects. 10. The Seller will issue an invoice, which will be sent to the Buyer's email. 11. Ownership passes to the Buyer upon full payment of the price, but not before the takeover of the goods. Responsibility for accidental damage or loss passes to the Buyer upon takeover.

V. Withdrawal from the Contract 1. A Buyer acting as a consumer has the right to withdraw from the contract. 2. The withdrawal period is 14 days. 3. Exceptions to the right of withdrawal include goods modified to the Buyer's wishes, goods in sealed packaging that were unsealed (hygienic reasons), or digital content not delivered on a tangible medium. 4. To meet the deadline, the withdrawal declaration must be sent within the specified period. 5. Withdrawal can be sent via email, the return request function on www.tnsky.cz, or to the delivery address. The Seller will promptly assess the request and send instructions. 6. The Buyer must return the goods within 14 days of withdrawal and bears the costs of the return, even if the goods cannot be returned by standard postal means. 7. The Seller will refund all received funds (including the cheapest delivery method) within 14 days of withdrawal using the same method. 8. If the Buyer chose a more expensive delivery method, only the cost of the cheapest offered method will be refunded. 9. The Seller is not obliged to refund funds before the goods are returned or proof of shipment is provided. 10. Goods must be returned undamaged and, if possible, in original packaging. Damage claims may be offset against the refund amount. 11. The Seller may withdraw from the contract due to stock exhaustion or unavailability of goods. Funds will be returned within 14 days.

VI. Rights from Defective Performance 1. The Seller is responsible that the goods are free of defects upon takeover. 2. If a defect appears within twelve months, the goods are considered defective at takeover. The Buyer can exercise rights for defects within twelve months. This does not apply to wear and tear or defects corresponding to the level of use for second-hand goods. 3. Available remedies: exchange (if in stock), repair, reasonable discount, or withdrawal. 4. Claims are made by sending the goods to the Seller's address. The Seller will issue confirmation of the claim and its resolution. 5. Claims are resolved immediately or within 30 days. Failure to meet this deadline is a material breach of contract. 6. Rights do not apply if the Buyer knew of the defect before takeover or caused it. 7. Costs of a justified claim will be reimbursed if claimed within one month after the warranty period. 8. For second-hand goods, price-to-credit transfers or direct exchanges for different models are not possible; the contract must be withdrawn from and a new one concluded (Point VI/12).

VII. Delivery of Correspondence 1. Correspondence may be delivered via electronic mail. 2. The Buyer delivers to the Seller's email; the Seller delivers to the email provided in the order.

VIII. Out-of-Court Dispute Resolution 1. The Czech Trade Inspection (ČOI) is competent for out-of-court settlements (https://adr.coi.cz/cs). The Online Dispute Resolution (ODR) platform (http://ec.europa.eu/consumers/odr) can also be used. 2. The European Consumer Centre Czech Republic is the contact point for ODR under EU Regulation No. 524/2013.

IX. Final Provisions 1. All agreements are governed by the laws of the Czech Republic. International elements do not affect consumer rights. 2. The Seller owns all rights to the website content; copying or unauthorized use is prohibited. 3. The Buyer assumes the risk of change of circumstances pursuant to Section 1765 (2) of the Civil Code. 4. The Seller may modify the Terms and Conditions. This does not affect rights and obligations from previous versions.

These Terms and Conditions take effect on January 1, 2026.